Introduction

This Privacy Policy explains how Wisebee protects the privacy of your personal information. We are firmly committed to protecting the privacy and confidentiality of personal information and maintain robust physical, electronic and procedural safeguards to protect personal information in our care.

This (“Website” and “System”)  wisebee.io and wisebee.app is owned and operated by Wisebee Limited, a Limited Company, registered in Scotland (No. SC725600) whose registered office is Shed 26, Unit 35, City Quay, Dundee, DD1 3JA.

We appreciate your interest in this Website or use of the System and we are committed to protecting and respecting your Privacy. This Privacy Policy (which forms part of our Disclaimer) details how your data is collected and used by Wisebee or its clients. For the purposes of the Data Protection Act (“Act”), Wisebee is the Data Controller of our own information captured and also the Data Processor on behalf of our clients using the System.

Definitions

We use a bunch of different terms in this policy. To make sure it is clear what we are talking about, here are some definitions of what we mean by each of these terms:

• Personal Data
  Personal Data means data about a living individual who can be identified from those data. This includes information such as a name, address, telephone number, email address, or other account number, and information about that individual’s activities when directly linked to that person such as information about his or her use of the Wisebee website or system. Personal information can also include demographic information such as date of birth, gender, geographic area and preferences when such information is linked to other personal information that identifies you. Personal information does not include “aggregate” information, which is data we collect about a group or category of products, services or people, from which individual identities have been removed.
• Usage Data
  Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Cookies
  Cookies are small pieces of data stored on a User’s device.
• Data Controller
  Data Controller means a person or entity who determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of the data you give us to enquire, set up and manage your Wisebee System. Data Controllers are companies that employ specialists and individual specialists.
• Data Processors (or Service Providers)
  Data Processor (or Service Provider) means a person or entity who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• Data Subject
  Data Subject is any living individual who is the subject of Personal Data.
• User
  The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
• Specialist
  The Specialist is the individual conducting online consultations.

The Type of Data we Collect

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally, identifiable information may include, but is not limited to: Email address, Name, Address, State, Province, ZIP/Postal code, City, Credit Card details, Cookies and Usage Data.

We may use your Personal Data to contact you with information about new features or announcements, to update you on the status of your account, to issue invoices, receipts or payment reminders, other information that may be relevant to you.

We don’t recommend it, but you can opt out of receiving emails about new features and similar announcements by clicking on the ‘unsubscribe’ link or instructions in the email. You cannot opt out of receiving transactional emails or notifications relating to your account status, security announcements or other communication that might be essential to the operation of your account.

Of course, if you are no longer a user of the Wisebee System, and all business with us is concluded, you can opt out of all communications from us.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Website and System and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are tags and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some or all of our Service.

Examples of Cookies we use: session cookies (we use these cookies to operate our Service) and preference cookies (we use these cookies to remember your preferences and various settings).

How we use Personal Information

We collect and use your personal information to operate our website and deliver our services to you. We will use your personal information to provide you with online consultations, technical support. We also use your personal information to monitor the usage of the service, and to detect, prevent and address technical issues.

We treat all information we collect from you as strictly confidential. We do not rent, lease nor make available any information contained in your account (including client details), to third parties. We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than those who are contracted or supply services to us including of spam filter operators and official Wisebee partners) any personal information that you may have provided to us, or stored in your account, unless we have your express consent to do so, other than in the circumstances set out in the next paragraph.

Your Privacy and Disclosure of Data

We will not disclose any material uploaded to our servers to anyone else without your permission, unless as permitted or required by law; to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes.

If we are involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Data collected for different roles

Wisebee system supports a set of roles and users of these roles may be asked to provide information that differs between the roles. Further explanation is provided below:

• System users in general
  All system users are asked to provide user information such as name, email address, phone number, etc. In order to be able to receive payments, users will be asked to provide additional information by the third party payment processor.
• Company owners
  Company owners are required to provide information about their company and user information.
• Specialists
  Specialists are required to provide user information. Specialists may be asked to provide proof of their identity, specialty or any other certification that the Data Processors see relevant to approve specialists to conduct consultations.
• Customers
  Customers are required to provide their personal information such as their name, email address, phone number, address. Customers may also be asked to complete an assessment to collect information about the nature of their problem. This is individual to each specialty or even specialist.
  As part of the consultation, the specialists may make notes about the consultation and store them in the system for reference.

Retention of Data

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Security of Data

Wisebee has an extensive range of security features in place to protect your personal information from unauthorised access. In addition, we maintain our servers in a controlled and secured physical environment, however no method of data storage and transmission (whether electronic or physical) can be deemed to be 100% secure and therefore we cannot make this guarantee.

You have an important role in keeping your data secure. You are responsible for maintaining the confidentiality of your personal details, account details and password. Your passwords protect your personal information and you are responsible for any activities that occur in your account or in respect of your use of this service. Please let us know immediately if you suspect the security of your password or account has been compromised in any manner.

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Wisebee’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Wisebee may process your Personal Data because:

• You have given us permission to do so
• The processing is in our legitimate interests and it’s not overridden by your rights
• For payment processing purposes
• To comply with the law

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We also extend these rights to all users, even if you are located outside of the EEA. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update or to delete the information we have on you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Data.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of your Personal Data in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where Wisebee relied on your consent to process your personal information.
  • These rights can be enacted by contacting us on support@wisebee.app Please note that we may ask you to verify your identity before responding to such requests. (If you are a customer of a business that uses the Wisebee system you will need to contact that business directly to discuss or evoke your protection rights.)
  • If you live in the EEA you have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Wisebee as a Data Processor (GDPR)

We provide internet-based software typically used to manage online consultations. As part of using Wisebee you, our customer, are likely to store personal information about your customers in your Wisebee account. According to the GDPR, in these circumstances you are considered to be the Data Controller, and we are your Data Processor.

You are responsible for making sure that your Customers’ privacy and associated rights are respected. As your Data Processor we will take care to protect the privacy of your customers and will process their Personal Data in accordance with the terms of our agreement with you, and under your lawful instruction.

Third Party Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

• Google Analytics
  Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms here.
• Payment Processors
  We use third-party services for payment processing (e.g. payment processors). These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. Your payments to us are processed by Stripe. You can access their Privacy Policy here.
• Links to Other Sites
  Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
  We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.
• Policy Changes
  From time to time, we may review and update this Privacy Policy. Revised versions will be updated on this website and will be effective once posted. Your continued use of the Website and System will be deemed as acceptance of the policy.
• Feedback
  We welcome your feedback. If you have any comments about this Privacy Policy or would like to contact us or our Data Protection Officer for any reason, please email support@wisebee.app